connection on waking from sleep is not just a Mac issue but occurs on Windows machines as well. (This could explain why you were able to restore the Thunderbolt connection using the Refresh button in Qfinder Pro and I can not do so on either my iMac Pro or my Mac Pro 7.1.) (4) Thunderbolt over I.P.
(3) Not all Macs appear to have this issue. (2) It will have to be addressed by Apple, not by QNAP. I spoke at length with a very competent and well-informed QNAP Support person yesterday and he told me a few interesting things: (1) This is definitely a MacOS issue not a QNAP issue. connections disappearing after waking the Mac from sleep. Just curious if QNAP Support ever got back to you on the issue we have been discussing above of the Thunderbolt over I.P.
#QFINDER PRO MAC FREE#
Please keep me informed of any info that you get from QNAP and feel free to share with them that I am having the same Thunderbolt disconnect that you are.
#QFINDER PRO MAC SOFTWARE#
I am running the latest version of the QNAP software and Qfinder Pro. The only way I can restore the Thunderbolt connection to the NAS after waking my Mac Pro from sleep is to reboot the Mac Pro. Frankly, if I could reconnect Thunderbolt via the Refresh button I would be happy but I cannot. I tried the Refresh button twice more with the same result. I then clicked on the Refresh button in Qfinder Pro, but after a few moment of an activity bar moving at the bottom right of Qfinder Pro, the NAS still did not connect via Thunderbolt to the NAS. However, Qfinder and the MacOS Finder both showed that there was no Thunderbolt connection to the NAS. As usual the Thunderbolt connection to the NAS was lost, but a few moments after waking the NAS stated that Thunderbolt had been connected. I then put the Mac Pro to sleep, waited about five minutes and woke it up. I then rebooted my Mac Pro, and as is always the case when I reboot the Thunderbolt connection to my NAS was connected. After reading them I made sure that in System Preferences>Energy Saver I had the box checked for "prevent computer from sleeping automatically when the display is off". I'll certainly keep you posted on any further developments and I hope that tyou will do the same for me.Ĭlick to expand.Thanks for your detailed observations. I believe QHAP Support is telling the truth because (a) the problem did not exist under Catalina and (b) the vocal synthesizer on my TVS-872XT reports that Thunderbolt has been connected every time I wake my Mac Pro from sleep, but MacOS does not see the the Thunderbolt connection, only the far slower 1 GbE connection. That is what they told me when I opened a ticket on the issue. I am surprised that QNAP support support did not tell you immediately that dropping the Thunderbolt connection was an Apple MacOs problem and that they could provide no help. To obtain a high speed connection to my iMac Pro which does not have two 10GbE ports, I shall have to buy an expensive 10GbE switch and the proper high bandwidth ethernet cables, which I am reluctant to do since this is just a secondary machine. The 10Gb ethernet port is not lost or is restored when the Mac Pro wakes from sleep, and the data transfer speeds with 10 GbE are as fast if not faster than thunderbolt over I.P. Fortunately my Mac Pro 7.1 has two 10Gb ethernet ports so I have directly connected one of the 10Gb ethernet ports of my NAS with my Mac Pro 7.1. Quite honestly I do not believe that Apple will ever resolve this problem. Kevin has admitted the the problem is not a QNAP problem but is a problem with Big Sur, and since I did NOT have the problem with Catalina, I can certainly confirm that.įurthermore, I have this exact same problem with an iMac Pro that is connected via Thunderbolt to my TVS-872XT NAS - again indicating that it is a MacOS problem and not a QNAP problem since once again the problem did not exist under Catalina. Last Friday he told me the Apple Engineers had "opened an investigation" and that any resolution of this issue would likely come through a Big Sur update. He has collected a lot of system diagnostic data, and forwarded it to Apple Engineers. I contacted Apple Enterprise Level support and I have been working with a support fellow named Kevin for the last two weeks. I tried the NAS refresh icon in Qfinder Pro that you referred to, but it would not reconnect the NAS via Thunderbolt.
I have never been able to reconnect my QNAP TVS-872XT NAS via Thunderbolt over I.P.
0 kommentar(er)
